2017
A Year in Review
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Celebrating
15 years of real solutions, partnerships and impact
We asked our colleagues to choose the moments that best demonstrate how Community Sector Banking has made a difference since 2002. Here’s a summary of what they chose.
Northern Suburbs Housing SA
Celebrating 15 years of real solutions, partnerships and impact
Financed 1,700 social and affordable homes throughout Australia since 2002.
Canefields Club House
Celebrating 15 years of real solutions, partnerships and impact
Provided Canefields Club House a loan when their government funding was cut and helped the not-for-profit reinvent to be bigger, better and stronger than before.
Araluen Social Investment Grant recipient 2015
Celebrating 15 years of real solutions, partnerships and impact
Distributed $550,000 to 28 not-for-profits through our Social Investment Grants Program over the last 4 years.
B Corp
Celebrating 15 years of real solutions, partnerships and impact

In 2015 Community Sector Banking became the first Australian banking organisation to gain B Corp certification and we re-certified in 2017.

Awarded Best for Communities in 2016.

Awarded Best for the World: Changemakers award in 2017.

SEFA -Focuses on social impact lending
Celebrating 15 years of real solutions, partnerships and impact
2009 Community Sector Banking was a founding investor in SEFA which focuses entirely on social impact lending.
Rental Affordability Index
Celebrating 15 years of real solutions, partnerships and impact
In partnership with National Shelter and SGS Economics and Planning we launched the national Rental Affordability Index which tracks rents relative to household income across Australia.
2016 Haven; Home, Safe Scholarship recipients
Celebrating 15 years of real solutions, partnerships and impact
We created the Haven; Home, Safe (HHS) and Community Sector Banking Scholarships to help remove the financial barriers to study both at university and TAFE for HHS tenants and their dependants.
NAIDOC week 2017
Celebrating 15 years of real solutions, partnerships and impact

In 2013 we launched our first Reconciliation Action Plan (RAP) and in 2017 we were proud to advance to an innovative RAP.

Community Sector Banking remains committed to creating social change and closing the gap through the work we do alongside our Indigenous customers and suppliers.

SIDA -creates real social impact
Celebrating 15 years of real solutions, partnerships and impact

We’ve designed a suite of innovative not-for-profit banking products to enable our customers to focus on their core mission and create social impact.

Our Social Investment Deposit Account has been certified by the Responsible Investment Association Australasia (RIAA).

Schools education program
Celebrating 15 years of real solutions, partnerships and impact
North Qld Dry Tropics, an environmental protection not-for-profit, created a schools education and tree planting program in Townsville where Bendigo Bank staff also volunteered.
Ngoonbi Co-operative Society
Celebrating 15 years of real solutions, partnerships and impact
We partnered with Ngoonbi Co-operative Society in Queensland to provide opportunities for Aboriginal and Torres Strait Islander people to access computers for online banking.
Recipients of our 2017 $50,000 Social Investment Grant, The Plate Up Project. From left: Nevena, Bruce (from Community Sector Banking), Glenn and Donna.
Welcome to our review of 2017

In 2017 we celebrated our 15th anniversary as the only Australian banking service dedicated to the not-for-profit sector. We are immensely grateful to our 13,500 customers who bank with us and proud of the support we have provided to the sector and the wider community.

This yearbook demonstrates how we have created impact and value throughout 2017 and outlines our focus in 2018 to deliver stronger outcomes for the not-for-profit sector.

Aboriginal and Torres Strait Islander peoples should be aware that this publication may contain images or names of people who have since passed away.

Acknowledgment of Country

Community Sector Banking respectfully acknowledges the Traditional Owners of the Country throughout Australia and recognises their continuing connection to lands, waters and community. We pay our respect to them and their cultures; and to Elders both past and present.

From our Chairperson
2017 has seen Community Sector Banking achieve significant and exemplary milestones. We are now in the process of exploring ways to continue our good work – that is, to focus our activities on providing excellent customer service; and to develop new ways of financing not-for-profit activities to increase the sector’s impact.
Looking ahead, we are in a very good place. CEO Andrew Cairns and his team are to be complimented for the great job they are doing. My colleagues on the Community Sector Banking Board have enjoyed steering the ship to the place it is at today and are looking forward to working with Andrew and his team to pursue the strategic priorities of strengthening Community Sector Banking, the sector and the community. In our judgement these priorities will enable Community Sector Banking to make a solid contribution to its customers, the not-for-profit sector more generally, and through them, the broader Australian community.

I would like to welcome Peter McNamara to the Community Sector Banking Board. Peter arrives as a nominee of InfoXchange, a shareholder of Community 21, and as senior staff member at Good Shepherd Microfinance. I would also like to note the retirement of Lauren Bean, formerly of Cara Inc. I want to thank her for the positive contribution she made to the company during her time on the Board.

Community Sector Banking was created to help not-for-profits take control of their financial destiny. It does this by providing financial services which are tailored to the specific needs of the not-for-profit sector – and, in doing so, helps make Australia a better place. We now have in excess of 13,000 customers and we are well-placed not only to deepen engagement with existing customers, but to attract new organisations that seek the tailored services we can offer. Bendigo Bank plays an important role in this, lending their community and financial expertise through their network of more than 500 branches.

The future is certainly very bright for Community Sector Banking, for the next 12 months we will focus on co-creation utilising feedback from within the sector to pursue our strategic priorities. We look forward to seeing what the coming year brings for our joint venture enterprise.

David Thompson AM
Chairperson
Community Sector Banking

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Strategic Priorities
Community Sector Banking’s vision is to be the financial institution that strengthens not-for-profits and assists them to deliver social change and community wellbeing. We’ll achieve this by focussing on the following strategic priorities; and we’ve reported against each throughout this yearbook.
Strengthening Community Sector Banking
Grow the business’ financial sustainability through increased provision of financial services and continued financial innovation within the sector.
We achieve this by
creating
Real Solutions
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Strengthening
the sector
Deliver broader access and diversity of financial capital to improve the sector’s connectivity with stakeholders and its ability to strengthen community.
We achieve this by
developing
Real Partnerships
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Strengthening communities
Provide financial solutions in partnership with the sector to improve individual and customer wellbeing.
We achieve this by
delivering
Real Impact
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From our CEO
Community Sector Banking proudly celebrated its fifteenth birthday in 2017. We were first established as a joint venture between Australia’s leading shared value-based bank, Bendigo Bank, and the not-for-profit sector. Our goal was to give the sector a voice in building financial solutions, and to create new revenue streams for social programs.
Our relevance is heightened more so today than it was 15 years ago. Rapid changes, pressures and opportunities are being forced upon the not-for-profit sector. Organisations must now do more with less funding, and they face new and emerging challenges in the delivery of services. As a result, they must be agile and innovative, not only in how they deliver services, but how they partner for today and the future.

This year, Community Sector Banking has worked closely with the sector to build new suites of products and services to meet its current and emerging needs. At the same time, we remain true to our vision of helping the sector gain greater control over its financial future.

With so much changing so quickly, the sector sees trust as a differentiator and actively seeks out organisations with similar values, culture and beliefs. While product and price can be replicated by the traditional banking sector, our commitment to B Corp and our Reconciliation Action Plan underscore the essence of our organisation – that is, we are about much more than selling products. Our success is measured by building resilience and capability in the organisations we serve and the communities we operate in.

We remain committed to working with the sector to address Australia’s ongoing housing affordability and homelessness issues using the financial and policy tools available to us. And this year, our Social Investment Grants Program is building resilience and capability in people experiencing homelessness, or domestic and family abuse.

The three pillars of our strategy – strengthening our company, strengthening the sector, and strengthening the community – guide our continuing investment to support the growth and resources of the sector. It is already expected we provide competitive and relevant services within the market but we will also continue to focus on truly understanding the needs of the sector. We will work in new partnerships and ecosystems to create a trusted environment in which we can build a more just Australia.

Fifteen years ago, Bendigo Bank and Community 21 asked what would happen if the not-for-profit sector decided to bank itself. From this vision, our founding shareholders’ commitment and investment in Community Sector Banking has enabled us to develop solutions that can underwrite the sustainability and performance of the sector, and ultimately, create healthier, fairer and more vibrant communities.

I’d like to thank our shareholders for their vision in giving the sector a new and growing voice.

Andrew Cairns
Chief Executive Officer
Community Sector Banking

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2017 achievements
Our structure
Community Sector Banking’s unique ownership structure combines banking expertise with the passion and determination of not-for-profits. 50% owned by Australia’s most community focussed bank, Bendigo and Adelaide Bank and 50% owned by Community 21, a consortium of 38 not-for-profits.
Our Board is made up of Directors from both Bendigo and Adelaide Bank and Community 21.
Community Sector Banking Board Members
From left to right: Andrew Billing, Peter McNamara, Marnie Baker, David Thompson AM, Robert Musgrove
Bendigo & Adelaide Bank Shareholder
Bendigo Bank continues to grow and thrive. Our desire to help our 1.6 million customers achieve their financial goals drives us to provide the market leading service that every Australian should expect from a bank.
Since 1998, we have invested over $183 million in more than 300 communities, contributing to their social and economic sustainability. This year, we also provided more than $6.5 million in scholarships to 568 students, and planted 17,843 trees in Greenfleet’s carbon offsetting program.

A belief that business should feed into the prosperity of the community is at the core of our business strategy. Pleasingly, this is well recognised and most recently evidenced by our making Fortune Magazine’s Change the World List. Ranked number 13 of the 50 companies globally that are doing well by doing good, we were one of only three Australian companies included. Recent awards from the Asiamoney Best Bank Awards, for Best Domestic Bank and Best Bank for Corporate Social Responsibility (CSR) also ratify this business strategy.

Like our joint venture partner, Community Sector Banking, our Bank is very proud of our commitment to our customers and the sustainability of the communities in which we operate. We continue to strive to achieve our vision of being Australia’s most customer connected bank.

Mike Hirst, Managing Director,
Bendigo and Adelaide Bank

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Community 21
Shareholder
Community Sector Banking proudly celebrated its fifteenth birthday in 2017. We were first established as a joint venture between Australia’s leading shared value-based bank, Bendigo Bank, and the not-for-profit sector. Our goal was to give the sector a voice in building financial solutions, and to create new revenue streams for social programs.

It has fulfilled its vision of returning to the sector through recent dividend payments.

We remain proud of our contribution to the company’s success. We bring insight into the challenges facing the not-for-profit sector, and we provide balance between commerciality and community need and impact.

Within the not-for-profit sector, we have seen a continuation of previous challenges and a maturation of previous funding decisions. There is movement away from grant-based funding to more competitive contracts and payments for individual transactions, which is affecting how the sector manages its finances and delivers its services. It can be a difficult balancing act.

Reflecting this, Community 21 has narrowed its focus to ensure improved dividend opportunities for Community 21 shareholders. With a strong foundation of financial success supporting us, we can confidently ask, what else can we do together?

Andrew Billing, Community 21 Director

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Building a resilient culture
Our culture is shaped by our commitment to building a bigger, better and brighter future for our business, our people and our community. Our people are our heart and soul and central to any success we achieve, so we’re committed to helping them develop personally and professionally.
Investing in our people
New leaders
This year we welcomed to our leadership team; Libby Dummett, Head of New Markets, Bruce Argyle Head of Philanthropy and Vic State Manager, and James Barron, Head of Relations.
Equip Resilience Training
All staff have been given the opportunity to develop skills that boost their resilience and wellbeing when faced with change or adversity throughout their lives. The Equip Resilience Training program was launched to the Bendigo Bank Group in 2016 and all Community Sector Banking staff will complete their resilience training in 2018.
Flexible workplaces
We understand each person’s personal circumstances are different and don’t necessarily fit into a nine to five office environment. We’re proud to offer flexible work arrangements to support working parents, or staff studying or commuting long distances, which contributes to increased employee engagement and productivity.
Volunteering
Our volunteering policy provides for two annual leave days so that staff can get involved with causes that are important to them. For the past two years, staff from our Wollongong and Sydney offices have volunteered at The Salvation Army’s annual candlebag packing day. Last year they packed over 1,000 bags for Sydney’s Carols in the Domain – the proceeds of which support others at what can be a difficult time of year.
Our values
Our people live and breathe Community Sector Banking’s values in all aspects of their lives, volunteering as board members, at events, helping to fundraise or assisting in whatever way they can outside of their day jobs.
Here’s a snapshot of what they get up to in their spare time.
Sile
Executive Assistant to CEO
‘I love being a volunteer lifesaver. This is my third season and my second as an age manager for the nippers program at Sandon Point Surf Life Saving Club. I see volunteering as a way of contributing to my community and being a role model for my kids. My kids think their mum being a lifesaver is really cool and they want to follow in my footsteps.’
Karen
Funding Analyst
‘As part of my work life balance I decided to volunteer at a local retirement village called the Multicultural Aged Care Illawarra (MACI) where I have assisted residents with their shopping. The village provides care and services for 91 residents from over 23 countries. I get great joy from helping the elderly and listening to their stories.’
Scott
Senior Funding Analyst
‘Volunteering reflects my personal values and morals instilled in me by my mother. I have volunteered at numerous organisations including;
  • Gymnastics Australia
  • Interchange Loddon Mallee Inc. Honorary Board Member
  • Victoria Paracycling Honorary Board Member/Secretary
By focussing on giving and enriching others’ lives it enables my family to live a more fulfilling life.’
Thank you
From everyone at Community Sector Banking, for your ongoing support and working with us to create real impact.