Some frequently asked questions

Community Sector Banking is 50% owned by Bendigo and Adelaide Bank and 50% owned by the Community 21 consortium of not-for-profit organisations. While we operate under Bendigo and Adelaide Bank’s credit licence, we are a separate company.

Your Community Sector Banking accounts are supported by the Bendigo and Adelaide Bank Branch network. You can utilise any branch around Australia for your banking needs. Or you can conduct your banking with our Customer Service & Engagement team. Simply phone 1300 CSBANK (1300 272 265).

Community Sector Banking is 50% owned by Bendigo and Adelaide Bank and 50% owned by Community 21. Our Board consists of members from both shareholders.

Community 21 are a consortium of 38 not-for-profit organisations including Oxfam Australia, Scope, the Benevolent Society and Yfoundations.

B Corp certification provides a globally recognised standard for sustainable businesses demonstrating that they use the power of business and profit to solve social and environmental problems. B Corps are certified by the not-for-profit organisation B Lab and are required to meet rigorous measures of social and environmental performance, accountability and transparency. We became a B Corp in 2014.

act. is a division of Community Sector Banking and was launched in 2014. A world-first banking service, act. allows customers to give to a range of worthy causes through the linked crowdfunding platform letsact.com.au, simply by conducting their everyday banking. See our act. page located under 'Banking' for more information.

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline required for your card.

Print and complete the disputed transaction form. Download, print or scan any relevant documents and receipts then return the form and documents to us via mail, fax, in branch or via email.

To close an account call our team on 1300 272 265 or request a callback.

The b-packaged® and b-entertained® closure request form can be found here.

You may also find this form about closing your account useful.

Before closing your account, please ensure any outstanding cheques have been presented and all periodic payments and direct debits are cancelled.

If the account has a credit balance, you will be asked to provide details of where and how you would like the funds disbursed.

If the account has a debit balance, you will need to pay the amount plus any accrued charges to the bank before closing the account.

Frequent questions about regular payments

A regular payment is an agreement between a customer and a merchant to debit either a bank account or a card at a determined interval agreed by both parties. There are two types of regular payments – direct debit and recurring payment.

A direct debit is an agreement or contract between a customer and a merchant (biller, supplier, service provider) which allows the supplier to debit the customer’s nominated bank account.

When, as a customer, you set up a direct debit you are setting up an agreement between yourself and the merchant. You give that supplier permission to electronically withdraw a nominated amount from your bank account on a date you request and at regular intervals. You will give your bank account details (BSB and account number) to the merchant to allow them to debit your bank account regularly to pay for the services they provide you.

Recurring payments are regular payments from your credit card account or from your debit card. This is where you give your credit or debit card details (card number, expiry date and security code) to allow a merchant or supplier to charge your credit card regularly to pay for the services they provide you.

Any transaction account, savings account, credit or debit card.

For a transaction or savings account, you will nominate the bank account number you wish to use. If that bank account has a debit card attached to it, you may choose to use the debit card number.

You can ask us to cancel your direct debit request and we will promptly do this.

You can provide this request in writing, by phone, via secure email in e-banking or by coming into one of our branches.

Once you have requested us to cancel your direct debit, you may also wish to contact the merchant to advise them that you are seeking to cancel your direct debit.

To cancel a recurring payment from your debit or credit card, you should contact the merchant at least 15 days before the next scheduled payment and keep a copy of the cancellation request. If the merchant does not act in accordance with your instructions you may be able to dispute the transaction. Here's a form you might find useful.

Yes. We suggest you keep a record of any regular payments you have set up using your accounts or cards numbers. This form may help you do this.

You will need to notify each merchant of the new card number. This form may assist you.

Further Information

At Community Sector Banking we understand that this is a stressful and difficult time for you.

Among all the important things to take care of when a loved one passes away, having to sort through bank matters is another thing to add to the list.

This guide will assist you in dealing with the deceased's Estate.

Download the guide now.

We understand there may be times when your personal circumstances change. Find out more about the assistance available to you.