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1300 272 265
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1300 272 265

Anytime from 9am to 5pm AEST, Monday to Friday

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PO Box 585
Corrimal, NSW 2518

Fax (02) 4255 8420

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We'll aim to get back to you within 24 hours

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Locate our head office

Suites 5 & 6, Ground Level,
Enterprise 1
Innovation Campus, Squires Way
North Wollongong, NSW 2500

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Frequently Asked Questions

To close an account call our team on 1300 272 265 or request a callback via the form below.

The b-packaged® and b-entertained® closure request form can be found here.

You may also find this form about closing your account useful.

Before closing your account, please ensure any outstanding cheques have been presented and all periodic payments and direct debits are cancelled.

If the account has a credit balance, you will be asked to provide details of where and how you would like the funds disbursed.

If the account has a debit balance, you will need to pay the amount plus any accrued charges to the bank before closing the account.

If you wish to dispute a transaction on your card, you should do this as soon as possible and in accordance with the timeline required for your card.

Print and complete the disputed transaction form. Download, print or scan any relevant documents and receipts then return the form and documents to us via mail, fax, in branch or via email.

To increase or reduce your credit card limit, please contact our Customer Service team on 1300 272 265 or request a callback via the form below.

We understand there may be times when your personal circumstances change. Find out more about the assistance available to you.

To change your card or cancel your credit card account, please contact our Customer Service team on 1300 272 265 or request a call via the contact form below.

At Community Sector Banking we understand that this is a stressful and difficult time for you.

Among all the important things to take care of when a loved one passes away, having to sort through bank matters is another thing to add to the list.

This guide will assist you in dealing with the deceased’s estate.

Download the guide now.

It is important for us to know when we have not met your expectations no matter the circumstance. Please click here to find out more.